Leon Casino - プレイヤーのアカウントは閉鎖されました。

I have played at Leoncasino. I only used my own money transferred from my own bank account. I have won over 150.00kr on Betting and have over 100.000kr left in the account that I have tried to withdraw. Now the site has locked my account and refers to customer support but you can only chat with the site if you are logged in and I can demonstrably not log in. I have emailed them without getting a response. I have played on the site for about 1 week in total and during this week they have repeatedly informed me that my withdrawals are delayed due to technical problems on the website. And now they have locked my account when I had 5000 euros in pending withdrawals and 6000-7000 euros left in the betting account.

Jag har spelat på Leoncasino. Jag var enbart använt mina egna pengar som överförts från mitt egna bankkonto. Jag har vunnit över 150.00kr på Betting och har över 100.000kr kvar på kontot som jag försökt få ut. Nu har sidan låst mitt konto och hänvisar till customer support men det går bara att chatta med sidan om du är inloggade och jag kan bevisligen inte logga in. Jag har mailat dem utan att få svar. Jag har spelat på sidan i ungefär 1 vecka totalt och under denna vecka har dem återkommande meddelat mig att mina uttag fördröjer pga tekniska strul på hemsidan. Och nu så har de alltså låst mitt konto när jag hade 5000 euro i väntande uttag samt 6000-7000 euro kvar på bettingkontot.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings (e.g., slots, live casino games, or sports betting)?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
• When was the last time you contacted the casino’s customer support via email to ask about the reason your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

• I played sports games.
• I have received the bank card I made the deposit from verified, as well as a bank statement from the bank account and my ID.
• I contacted them the same day (April 29) and on May 2, which was the last time.

• Jag spelade sportspel
• Jag har fått bankkortet jag gjort instättning från verifierat, likaså kontoutdrag från bankkontot samt mitt ID.
• jag kontaktade dem samma dag (29/4) samt 2/5 som var senaste gången.

Thank you for your patience throughout the complaint process.

Please understand that if your account has been locked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika

Casino Guru