Leon Casino - プレイヤーの出金手続きが遅延しており、未解決の状態です。

On a lucky night on 5/05/2026 I made 3 withdrawals totaling 700 euros, in which I made 3 withdrawals, only one of which fell into the account, i.e. only 300 euros went into my account, the other two withdrawals were unsuccessful.

ID: of transitions that didn't take place:

id 44649877 of 100 euros that was missing

id 441649693 or id 441649506 of 300 euros, only 1 of which was made. I'm going to send you the photos showing that the withdrawals were supposedly processed and a photo of my bank statement from last month, in which only one withdrawal of 300 euros was successful, the other 2 have been successful for a month and 5 days and nothing!

Numa noite de sorte no dia 5/05/2026 fiz 3 levantamentos que totalizavam 700 euros , na qual fiz 3 levantamentos, ao qual apenas um caiu na conta ou seja apenas 300 euros foram para a minha conta, os outros dois levantamentos não foram bem sucedidos.

ID: de transições que não se realizaram:

id 44649877 de 100 euros que ficou em falta

id 441649693 ou id 441649506 de 300 euros que apenas 1 deste foi realizado vou mandar as fotos em que comprovo que supostamente o levantamentos foram processados e a foto do meu extrato bancário do mês passado em que apenas um levantamento de 300 euros foi bem sucedido os outros 2 já passa um mês e 5 dias e nada !

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you contacted the casino customer support to ask about the two withdrawals that you have not yet received? If so, what response did you receive?
• Have you used the same payment method for all three of your withdrawal requests?
• What types of games did you play to accumulate your winnings of €700?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika