Leon Casino - プレイヤーの撤退が遅れています。

I've been playing at leon for over a year now and while the withdrawals are small amounts are in the bank account in 2 hours ... now I have a withdrawal of €2,760 since Friday and it's still being processed I talk to customer support and each one says different things and basically almost all of them with arrogance... anyone here who can help me pfv?!

Já jogo na leon a mais de 1 ano enquanto os levantamentos são de quantias baixas está na conta bancária em 2 horas .. agora tenho um levantamento de 2.760€ desde de sexta feira e ainda está a ser processado falo com o apoio ao cliente e cada um diz coisas diferentes e basicamente quase todos com arrogância.. alguém aqui que consiga me ajudar pfv?!

Dear Micaelavieira,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello,

Please be advised that the player's two withdrawals have been processed, with a total amount of €2,760 being withdrawn.

Please kindly close the case.

Best regards,

Alexander

Leon Compliance Officer

Dear Micaelavieira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.