Leon Casino - プレイヤーの撤退が遅れています。

Seems like this casino is scamming

Stuck on pending and process have not even started. Support saying different things and that i have to wait.

Dear Player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

The withdrawal process has now started and it is on processing state. I give an update further when my cash has arrived to my bank account.

Update. The withdrawal process is now processed from Leon Bet. Now i'm waiting for my money to arrive to bank account. If it arrives then i will notice here in reply field.

Dear Stefan_Karlsson, Thank you very much for the update.

Were the funds credited to your bank account since your last post?

Please let me know.

Yes, the money came two days later.

Yes pengarna kom två dagar efter.

Dear Stefan_Karlsson,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru