Leon Casino - プレイヤーの撤退が遅れています。

Good morning

I requested a withdrawal of €159.87 on 06/08/2025 via IBAN Revolut on Leon Bet (username T*** V****)

The status is Withdrawal Lost and I still haven't received the money

Transaction ID 415982518

Despite my reminders, support has only asked me to wait for more than 9 days, without any concrete solution.

I ask you to intervene to recover my funds

THANKS,

T*** V****

bonjour

j'ai demandé un retrait de 159,87€ le 08/06/2025 via IBAN Revolut sur Leon Bet (pseudo T*** V****)

Le statut est Withdrawal Lost et je n'ai toujours pas reçu l'argent

ID de transaction 415982518

malgré mes relances,le support me demande seulement de patienter depuis plus de 9 jours, sans solution concrète

Je vous demande d'intervenir pour récupérer mes fonds

Merci,

T*** V****

Dear csnap5429,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide us with the following information:

• Could you please send me a screenshot of your transaction history showing your withdrawal requests?
• When was the last time the casino communicated with you regarding your withdrawal?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear csnap5429,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.