Leon Casino - プレイヤーの退会はキャンセルされ続けます。

For the past 20 days, I have been trying to withdraw my money and it keeps on getting cancelled

My account is verified and they constantly tell me that the payment period has expired

Εδώ και 20 μέρες προσπαθώ να κάνω ανάληψη τα χρήματα μου και όλο ακυρώνεται

Ο λογαριασμός μου είναι ταυτοποιημενος και μου λένε συνέχεια ότι η περίοδος πληρωμής έχει λήξει

Dear apanagiwtaras525,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you been given any recommendations by the casino on how to proceed? Which payment method have you opted for? Have you successfully withdrawn funds from the casino using this payment method in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear apanagiwtaras525,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello.

The withdrawal was delayed due to an error on the part of our employees. We apologize for the inconvenience caused by this delay. As of now, the customer has already withdrawn their funds.

Best regards,

Alexander

LeonGaming Compliance Officer

Thanks for the reply to Leon Casino representative.

Dear apanagiwtaras525,

Kindly let me know if you already received your funds. I'll wait for your confirmation.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.