LeoVegas Casino - プレイヤーの引き出しが遅れました。

Accepts many deposit methods. But the refund can only be made through a company called "AstroPay", whose cards are NOT accepted in the common business, and are rarely accepted in other betting pages.

For a change, when requesting the "instant" withdrawal from AstroPay, you never ask for a destination account, but rather the automatic withdrawal process begins. After consulting they said that it was sent to an account with the same email. Between leaving my winnings forever in this casino, or taking them out for a practically useless card, I decided to request a refund through my newly created "AstroPay" account.

Surprise, a week went by and the money never came.

Leovegas is a casino where you can only deposit, but to withdraw you will spend hell. Do not play.

Acepta muchissimos metodos de deposito. Pero el reintegro solo se puede realizar mediante una empresa llamada "AstroPay", cuyas tarjetas NO son aceptadas en el comercio común, y rara vez son aceptadas en otras paginas de apuestas.

Para variar, al solicitar el retiro "instantaneo" de AstroPay, nunca pide una cuenta destino, sino que empieza automatico el proceso de retiro. Tras consultar dijeron que se enviara a alguna cuenta con el mismo correo. Entre dejar mis ganancias para siempre en este casino, o sacarlos para una tarjeta practicamente inutil, decidi pedir el reintegro mediante mi cuenta recien creada de "AstroPay".

Sorpresa, pasó una semana y nunca me lleg´ó el dinero.

Leovegas es un casino donde solo puedes deposiitar, pero para retirar pasaras un infierno. No jueguen.

Dear Hugo,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence. If you have been advised to use a specific payment method to withdraw your winnings, please follow the instructions and provide all the necessary information as soon as possible.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Hugo,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.