Lex Casino - プレイヤーの撤退はキャンセルされました。

I made two withdrawals at Lex Casino. On November 7th and 8th, I requested €400 and €450 respectively. These are the only two withdrawals that were initially canceled by the casino. After the withdrawals were processed, my bank statements show that I never received the money.

Ich habe bei Lex Casino zwei Auszahlungen betätigt. Am siebten und 8. November einmal 400 und einmal 450 €, das sind auch die einzigsten zwei Auszahlungen, die erst mal vom Casino storniert Wurden. Und dann ausbezahlt, in meinen Kontoauszügen ist sichtbar, dass ich das Geld nie bekommen habe.

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Dear El_ninjoBP, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Lex Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina