Lolly Bet Casino - プレイヤーのアカウントは閉鎖され、出金は保留中です。

I've had lollybet account for over a year. My account was fully verified long time ago and i have withdrawn successfully at least 3-4 times within last 6 months. Now last withdraw request was at 3rd or 4th of april and i didn't receive the money for weeks and now on 22.apr i got an email that stated

"We would like to inform you that players from your jurisdiction are not permitted to participate. As a result, your account has been closed. Please forward the details of your payout request to our support team to withdraw your latest initial deposited balance."

I tried to contact them to ask what is going on but they don't reply to my emails and their chat is not responsive either.

This all is very strange, because Estonia is not and has never been on their restricted countries list and i have had my account for long time and it was verified and i was able to withdraw multiple times. Every time withdraw took longer and longer and max withdraw amounts got smaller and smaller. i think 200eur was their max the last time.

I am very concerned that this casino is shutting down because they don't have money to pay out and don't communicate with customers anymore. As i see other similar complaints against lollybet at this very moment i think Casinoguru is our last hope to get our money back.

Dear raidom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

• When was the last time the casino communicated with you? Please forward me the most recent communication between you and the casino at veronika.f@casino.guru, or post screenshots here.
• Has your last withdrawal request been processed, or has it still been pending when the casino closed your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

last communication was when they sent this email, on 22th of april. On the same day i tried to write to their chat, but they were offline and also wrote to their support email. I didn't get any answer. I sent the second email 2 days ago, no answer to that either. Today i tried to write to chat, but nobody there.

As you can see they rejected my last withdraw that i requested on 03.04.2025. After 3 weeks rejection and account closure. Again my country is not on their restricted country list and also i have had the account for more than a year, fully verified and multiple withdraws in last 6 months. They are not communicating any of their customers anymore.

Thank you very much, raidom, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear raidom,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lolly Bet Casino representative to join this conversation and participate in resolving this complaint.

Dear Lolly Bet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to inform you that this player's account is currently under investigation for serious violations related to sports betting activities associated with certain markets. Consequently, the account will remain closed.

The player has made total deposits amounting to EUR 900 and total withdrawals of EUR 2,400. The most recent deposit of EUR 50, made on 10.12.2024 at 10:14:12, may be refunded to the player's bank account. The player can initiate this process by submitting an email to support@lolly-bet.com, including his full bank details.

However, please be advised that no further refunds will be processed. This includes the amount of EUR 406.31, which has been forfeited due to findings of fraudulent betting patterns in the sports category.

The decision regarding this matter is final and non-reversible, irrespective of its potential impact on the player's rating or the overall case outcome. We firmly believe that the player has already claimed winnings through the use of fraudulent betting patterns and, therefore, we are unwilling to permit further wins.

In accordance with our terms and conditions, we are willing to refund the player the amount of his latest deposit, EUR 50, as indicated above.

What are you talking about? This is the first time Lollybet has ever stated anything related to sports betting. My account was blocked because Lollybet stated that they are no longer accepting players from my jurisdiction, which is ofcourse wrong because its not stated in their terms of service. Also i've been customer for very long time and i had 858eur on my account at the time they told my country is no longer accepted. Also the numbers Lollybet has provided are completely wrong. I have never done anything that would be against their terms. Lollybet does not anwer not in their chat nor via email as you can see from all the similar complaints that are piling up. They just block all their customers, don't communicate, make up different excuses (country restricted or sports betting pattern) and eventually steal their money. Hopefully Casino.guru sees through all this bs that is stated by Lollybet in here and in other similar complaints and does something to protect customers from such fradulence.

Thank you for your message. We would like to clarify that we are engaging directly with the representative involved in this matter. We understand your concerns, but please be assured that our position remains as previously stated, and we have no intention of reversing it.

For security and confidentiality reasons, we are unable to disclose any information related to our antifraud measures or betting pattern analyses. Such information is exclusively accessible to authorized personnel and only upon official request from Casino Guru in a private capacity, in accordance with our strict privacy policy. We take our anti-fraud efforts very seriously and do not make exceptions to these procedures.

Regardless of the circumstances, we have refunded your initial deposit, taking into account the €2,400 in withdrawals you have claimed, which we believe are associated with suspicious betting patterns. Our stance remains unchanged, and we trust that Casino Guru is fully aware of the context and the measures we have in place, even though we cannot disclose specific details of ongoing investigations.

So why you said to me that you don't accept my jurisdiction as being reason to close my account? and only after i complained to casino.guru you come up with the story of "betting patterns". If that isn't shady then i don't know what is. I have been using your site for more than a year and have made multiple deposits and multiple withdraws and not once have you said anything. Every time i requested a withdraw, every next withdraw took more and more time, from days, to weeks and now you wasn't able to pay out at all and after 3 weeks you came up with the excuse of "juristicion not accepted" bs. It is as clear as day that you don't have money to pay out customers and can only do that if new customers bring money in. If casino.guru believes any of those contradicting statements of Lollybet then i will eat my hat.

We would like to clarify that the closure of your account was due to a technical error that affected several accounts. These accounts were closed for various reasons; however, due to a system issue, the automatic reason assigned to all affected accounts was inaccurately listed as a "justridiction closure."

Please rest assured that your account closure was not related to your individual justridiction or any specific concerns. As previously mentioned, the actual reasons for your account closure have been clearly communicated above.

In addition to our previous communication, we would like to clarify that your account activity does not indicate multiple deposits nor a demonstrated loyalty as you have claimed. Your most recent deposit was made in 2024, and over the past five months, your activity has primarily involved trading markets with continuous withdrawals, rather than ongoing deposits.

We believe we understand each other clearly here. Continuing to emphasize communication in this context appears unnecessary, especially since your case largely favors you—namely, the potential to recover your original deposit alongside the €2,400 already withdrawn, which was achieved through betting patterns deemed suspicious under our fraud detection protocols.

Please be advised that our position remains unchanged due to strict adherence to our internal guidelines and anti-fraud measures. We prioritize fair play and will not make exceptions for any account activity that compromises these principles.

If you wish to recover your latest deposit of €50, the relevant guidelines have been provided above.

Please correct the above message as we meant "justridiction" not "judgment."

what are you talking about. You say "your account activity does not indicate multiple deposits" and you say my last deposit was 50eur, yet previously you state that i have deposited 900eur. Ofcourse i have deposited multiple times over the past year. And second statement saying "over the past five months, your activity has primarily involved trading markets". I have not traded anything, in matter of fact i have not made a single bet during that time, only have played slots few times in that period on your website. And ofcourse you have disabled my access to my account to be able to verify and screenshot everything myself. Smart from your side. And at this point i don't have a doubt in my mind that any information or screenshot that you now send to casinoguru will be modified. Its just so mindblowing that you are able to lie about everything and still keep straight face and expect casino.guru or me or anybody else reading this complaint believe anything from Lollybet. Not a single statement has been a correct one.

Dear Lolly Bet Casino,

Could you provide us with detailed information? If you do not want to disclose the information here, you can email me at stefan.m@casino.guru.

I'll be awaiting your reply.

Hello Stefan, our message has been sent to your private email.

Dear Lolly Bet Casino,

Thank you for your email. I have responded and am awaiting your reply.

Hello raidom,

As you might know, our forum deals with complaints about online casinos only. I understand it must be frustrating for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can continue in communication with the casino on your behalf and try to get more information, but at the same time, I’m forced to reject your complaint.

If it’s convenient for you, we can continue our communication through e-mail. My email address is stefan.m@casino.guru. Thank you very much for your understanding.

Kind regards,

Stefan, Casino.Guru