Lolly Bet Casino - プレイヤーの出金が遅れている。

I had a bonus, they have no conditions about the bonus winnings, only turnover, which I completed : 10€ Welcome Bonus

€40.30

0.00

0.00

0

100.00

2025-07-29 13:06:12

Wagered

I won 500 euros, I requested a withdrawal for the first time of 150 euros, the withdrawal request was instantly canceled because the account must be verified, although in the images you can see the account verification section, account verification is not necessary for withdrawals, deposits or to play.

I contacted them both by email and by WhatsApp. Initially, when I contacted them on WhatsApp, the person seemed very scared and kept asking where I got that phone number from. So, he didn't remember that he had it on the affiliate program website, because he wasn't answering at all. I used WhatsApp for affiliates to contact them.

He said I had to verify the account, so he didn't say anything about any problems or restrictions on the bonus, the only problem with canceling the withdrawal request was that as you can see in the image, the message received in the email said the account had to be verified, so while I was uploading the documents for verification, he basically stole the total of 500 euros from my account, they disappeared in front of me, I looked at the transaction history and surprise, the amount was transferred manually and it shows in full, of course not in my account, in their bank account.

When I asked where my money went, he blocked me on WhatsApp and never answered my email. I played almost all day until late at night to win that money, I didn't sleep much, so I wasted a lot of time and stress, only to realize that I would never actually receive that money.

I will upload all the evidence here, with my bank account from the site, and the bank statement that proves that I did not receive a single euro, plus all the evidence where the only problem was that I did not verify my account, so no problem related to the bonus or non-deposit, my documents were there uploaded for a long time, they did not want to verify them, so it was just a irrelevant reason considering the fact that it is specified that the identity does not have to be verified.

i try to upload files but not working, can please send me mail to upload there?.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Due to the fact that this complaint is a duplicate of an existing one, it will now be rejected. Thank you for your understanding.