London Eye Casino - プレイヤーのアカウントは閉鎖されました。

I asked the casino to withdraw 2400 euros and after closing the account due to addiction, they closed my account and did not make any withdrawals.

Ζήτησα απο το καζινο αναληψη 2400 ευρω και μετα κλεισιμο του λογαριασμου λογο εθισμου και αυτοι κελισανε το λογαριασμο μου και δεν μου κανανε καμια αναληψη

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Dear nyojim,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with London Eye Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Do I understand correctly that your account is actually closed?  
• Please specify the first time you contacted the casino support to request self-exclusion.  
• Did you send your request via email or live chat? Have you mentioned that you've been struggling with gambling problems/addiction?
• Could you please advise when the last time the casino allowed you to deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Petra