Lucky Circus Casino - プレイヤーの撤退が遅れています。

Hi I did withdraw on 2nd December 2150 on my visa debit then I got cancelled several times so casino offer do true bank transfer,which I did,so on 4th I got approved for withdrawal on my account page but money not credited to me so they said I need wait could be till 5 days which I did but still nothing.After that I sended my bank statements from 2nd till 9th like proof I didn’t get my withdrawal,and nothing happens,-I’m sended many emails no answers what’s going on ,where is my money ,such good casino but why this going on ,I don’t know what to do now ,still waiting and hope get my money to me.Can someone help me with this.Thanks

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Dear Vova1983, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Lucky Circus Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina