Lucky Circus Casino - 検証の問題により、プレイヤーの支払いが遅れています。

People, keep your hands off, the casino is doing everything to avoid paying out. 50 messages back and forth, I gave the casino everything they asked for and they still weren't satisfied. I got an email saying that my account was fully verified until I wanted to pay out, then it was no longer verified. They wanted me to pay out via Visa, but they don't have that function at all... As I said, I advise everyone to keep their hands off

Leute Hände weg, dass Casino macht alles um nicht auszuzahlen. 50 Nachrichten hin und her, ich habe dem Casino alles geliefert was Sie verlangt haben und trotzdem waren Sie nicht zufrieden. Ich bekam eine Mail, dass mein Konto vollständig verifiziert ist bis ich auszahlen wollte, dann war es nicht mehr verifiziert. Sie wollten, dass ich über Visa Auszahlen, jedoch haben Sie die Funktion garnicht... Wie gesagt, ich rate jeden HÄNDE WEG

Dear Muva,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you sent to the casino for KYC verification? Have any of your documents been checked and verified by the relevant department of the casino?

Could you kindly send me a screenshot of the payment methods that are available in your profile for withdrawal?

Have you made any successful withdrawals from this casino before?

What is the amount you're currently trying to withdraw?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Muva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.