Lucky Hunter Casino - 選手の退場が遅れています。

Hello, my withdrawal has been pending for days although all documents have been accepted. The service keeps putting me off, but I want the 80 euros.

Hallo seid Tagen steht meine Auszahlung auf ausstehend alle Unterlagen sind akzeptiert der Service vertröstet ein möchte die 80 Euro haben

Hello Damaca,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Hunter Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, I have already had several payouts, all of which have functions within 24 hours

Account is verified

I only played with real money

Hallo ich hatte bereits mehrere Auszahlungen diese haben alle Funktionen innerhalb 24 Std

Konto ist verifiziert

Ich habe nur mit echt Geld gespielt

Hello Damaca,

Can you please clarify since when exactly is the withdrawal pending? Has it been more than 14 days?

Dear Damaca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Completed

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Completed

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Dear Damaca,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru