Lucky Legends Casino - プレイヤーの出金リクエストが遅れています。

My name is shawntay so I was playing with lucky legend casino I tried to cash out $2000 ok so when I went to withdrawal my money it said i need to send a picture front and back of the card that I used along with a written out agreement that I could use the card so I sent them the documents that they ask for only I could not send back of card because it's a virtual card days later I hurd back from them saying I need to send all my bank information well first off I don't have a bank account I can't even get a bank account that's why I use my friends card to deposit but they new that. So went I was redeeming my winnings they ask on the website how did I want my winnings and I said Bitcoin so now I'm thinking I'm about to get my money threw Bitcoin in 7/10 days from the day of approval with I was approved on the 12/14/2024 so today is 12/27/2024 and today is when I'm supposed to be payed and the hole time before today I'm sending massages telling them that I don't have account and I can't get my winnings because I need back account with that being said there is no where in the side that says I have to withdraw the same way for the deposit and everyone who plays on that site does not have a bank account and everything that they ask for as far as the bank information that's to much of someone's business can u please help me and the money that I deposit I did not have any free play or bounces I played with all my money

Dear reddslove33,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please send supporting evidence regarding your withdrawal from the casino and the verification status of your account?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes I will send rite away

I sent what u ask for to your email

I am sorry but the emails you sent only confirm your request was received.

• Kindly provide proof regarding the verification status of your account.
• Kindly share with me the communication regarding the difficulties of withdrawing your funds via Bitcoin so we may review the situation.

Send the information to my email at [email protected]

Dear reddslove33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent the verification a week ago but I'm sending again

I don't have transcripts I tried to get them but the had disappeared from conversation

I sent verification over to u again 3 times

Could you please share a screenshot of your withdrawal request as it appears in your player's account?

Share it here or send the information to my email at [email protected]

Dear reddslove33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.