Lucky Owl Club Casino - プレイヤーの撤退が遅れています。

requested withdrawal 7/18/25after a few days I reached out via live chat to inquire about hte payment, Live chat gave me a number to text and send my BTC address to and that I would have my funds in 24 hours. Two days later I reached out again and was told not to worry that I would get it "soon". I have since emailed support with no response as well as reached out to live chat and if i am lucky enough to have someone to connect U am told "soon" or they offer me a reversal deal with a high play through that I am not interested in but usually I am now ignored by live chat. currently I have reached out to live chat and have been waiting over 30 minutes to speak to someone. At one point agent Austin showed he was connected but never said anything i the chat.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

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Yes I have received winnings on one other occasion, however it was again weeks of reaching out to them numerous times before getting payment. I was hoping that things had changed.

why cant i see the information on the casino on your site?

Thank you very much for your reply. I believe the message on our website offers a clear explanation of why the review cannot be displayed to you. Unfortunately, in certain countries, it is prohibited for websites like ours to operate or share information about gambling establishments, and we must adhere to local policies. I apologize for the inconvenience, but this wasn't our decision.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Lucky Owl Club Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Owl Club Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.