Lucky Owl Club Casino - 選手の退出手続きが延期されました。

So after being told it takes 24-48 hrs for cash out and not receiving anything after 120 hrs I reached out and asked about it. After trying for over a week to get someone to respond to me on their 24/7 customer service I was finally able to speak with someone. Once again I was  apologized too and offered a reversal bonus and  told if I did half the amount of my withdraw request which was originally 500 my withdraw of 250 now I would receive within hours. . Well  I did that and here we are still have not recessived the now 250. I am the idiot for trusting them. The original withdraw request was 15 March the reversal withdraw request was 16 April. Now they won’t even respond yet when I asked a bonus question from a different account they responded immediately . Then when I told them who I was the stop responding. I have withdrawn from them before. I did not receive it in the 24-48 hrs they advertise I did receive it in about 2 weeks. I am 100% verified and met bonus requirement based of the bonus and the original corres

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please clarify when exactly you made the last successful withdrawal?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?

Thank you in advance for your reply.

Best regards,

Kristina

So originally the withdraw request was 15 March the reversal was on 16april. I do understand the time frame. The issue is the lying and not responding unless I use a different account and ask about depositing. They told me 24-48hrs on 15 March it’s the 29th of April and they have told me everytime I have contacted them the same thing it will be deposted in 1-2 days. Now for the past 10 days they won’t even respond. I deposted with BtC and requested the same for withdraw. The only reason I did the reversal was because I was told if I did they would be able to send the remaining withdraw immediately and would have it within hours. I am the idiot for expecting them to pay out of I won on the reversal.

Thank you for your reply. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Lucky Owl Club Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Owl Club Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.