Lucky Whale Casino - プレイヤーの出金リクエストが遅れています。

I tried to withdraw 526 USDT from my account, but it is still pending. I try to ask them through live chat they keep telling me my request is still in review by their department. And I will be notified via email once there is any update. But it's already 2 months since I requested withdrawal, and they keep telling me the same answer.

Dear SSSA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

- I never made any successful withdrawal from this website

-My KYC verification has passed

-I play without any bonus

Thank you for your reply, SSSA. Could you please advise us on the current status of your withdrawal request? Is it still marked as pending in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

In transactions withdrawal showing last 2 months only but my withdrawal older than 2 months now.

Thank you very much, SSSA, for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear SSSA,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lucky Whale Casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky Whale Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

They’re not solve the problem for sure. I think that’s just a scamming site.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone and thank you for the update and time extension.

We are gathering all the necessary info for this case and will reply very soon.

Thank you for the patience.

Dear all,

Thank you for your patience.

After thoroughly reviewing the user's account, we would like to clarify that the account has been permanently blocked due to a violation of our Terms and Conditions, specifically clause 4.1.7. As a result of this breach, we are unable to proceed with the requested withdrawal.

Scamming site for sure. I did nothing wrong you just trying to accuse and steal my money. Shameless site.

Dear Lucky Whale Casino,

Could you be more specific on why the player's account got blocked and the funds confiscated?

I'll be awaiting your reply.

Hello,

As stated in T&C of Lucky Whale Casino, clause 4.1.7.:

You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software- assisted methods or techniques or hardware devices for Your participation in any of the Games. The Website hereby reserves the right to invalidate any wager in the event of such behaviour.

The sportsbook provider's risk department has recognized a suspicious betting pattern, with bets on lower futsal and football leagues and suspicious events, therefore the withdrawal has been put on hold.

As you might know, our forum deals with complaints about online casinos only. I understand it must be frustrating for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can continue in communication with the casino on your behalf and try to get more information, but at the same time, I’m forced to reject your complaint.

If it’s convenient for you, we can continue our communication through e-mail. My email address is [email protected]. Thank you very much for your understanding.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.