LuckyBlock Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

I opened account, made deposit and began to play, three days ago. I made deposit three times and at last when I won they reduced my betting limit to zero, so I was forced to withdraw my funds 1300 usd, after it they asked verification, I sent my id and selfie, then they asked address verification, I sent bank statement, after it they closed my account and contacted all my funds, winnings and deposited. When I asked which item of terms and conditions I breached they cant answer. Please help to recover funds

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Were the documents you submitted accepted and approved, to your knowledge?
• Which documents were you asked to provide?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas

Thank you for your reply.

1. I played in Luckyblock casino only three days. On third day they reduced my betting limit till zero, and I was forced to make withdrawal.
2. When I tried to login to my account I received a message that my account was closed.
3. I sent my ID and selfie, after it I received message that verification is successful but they asked address verification document, I sent bank statement and after that my account was suspended.
4. I played sportsbetting
5. I didn’t use bonus to achieve my balance.

Best regards

Eka ****

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Tomas