LuckyBlock Casino - プレイヤーの引き出しが遅れており、アカウントが応答しません。

Hi I tried to withdraw, had 2 pending withdrawals and they get cancelled so I try again for them to also get cancelled.. now when I try to access the site, it only loads to the withdrawal page and then when I do the withdrawal process I get a error message saying to contact them.. I press contact support and then it just keeps the page loading and nothing. I’ve sent emails and haven’t gotten any responses. I have screenshots of the withdrawals and then the 2 screens it only loads to now. Yes I’ve cleared my cache and cookies etc, tried a different browser, reset my phone and even tried a different device and still nothing. And the amount is 217usd to aud

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please specify whether you have already passed the full KYC verification?
• Have you tried selecting several different payment methods for your withdrawal requests?
• When was the last time the casino actively communicated with you?
• Are there any pending withdrawal requests currently visible in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No I haven’t withdrawal from them before, I have emailed them all required documents and I’m still waiting for them to process a ‘manual withdrawal’ every time I email they keep saying the required team is processing my withdrawal but nothing more.

Dear Shannonnnn

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Shannonnnn for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask LuckyBlock Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Shannonnnn, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!