LuckyBull Casino - 選手の退場が遅れる。

I have had an issue with this casino with my most recent withdrawal. I had requested a withdrawal 11 days ago in the amount of $990. I have not received this amount as of yet. I also deposited $60 at one point. This has been taken out of my account and wasn’t credited to my casino account. It’s next to impossible trying to receive the $60 deposit back and now I’m very concerned this will be the same story for the withdrawal of 990 from my casino account that seems to also have disappeared. I don’t usually make these type of claims publicly, but it’s been such a hassle trying to get this problem fixed in a timely manner, let alone it being a large amount to have owed to me that’s disappeared I don’t know where.

Hello georgenol,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBull Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello!,

yes my account is verified. It has been verified since October 29th, 2022. My winnings accumulated with real money, no bonus was activated at any time. The last time I spoke to the Casino was by email. I had submitted my bank documents, which was requested from their live chat, to show that no money had been received since I made my request for my withdrawal that had been accepted and processed. I haven’t heard back from them since I provided my documents at least over 48 hours ago.

thank you very kindly.

Nola

This issue has been resolved as of today. Thank you.

Thank you georgenol for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick