LuckyDreams Casino - 決済が遅延しているとのクレームがあります。

I followed the terms and conditions, and my money is $12,000. I want it back in full, and I will not use the amount you refunded. I am currently in contact with Casino Guru, the licensee, to protect my rights and ensure a full refund. If you don't return it, this is how you treat your valued customers—you steal their money. I will not accept this and I will not remain silent about my rights. I will take my money back in full if you do not reverse these decisions and return it to me. Thank you.

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Dear Saudalajmi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Saudalajmi,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.