LuckyWave Casino - 出金の問題が発生したため、プレイヤーのアカウントがブロックされました。

Casino has rejected my withdrawals and then when one was complete a week later said there was an issue. I have asked for a refund on 10 deposits. They have refunded me 3 of these. When I asked a out the others they said they would escalate them but then blocked my account and are not replying to my emails. Some screenshots provided but I have more

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyWave Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether you asked your bank to issue a chargeback of your deposits?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear chriso,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have asked the bank to do chargebacks but as these payments are bank transfers they won't help. They say its me to me payments, whatever that means.

I've been at casino around 4 months.

I tried to log in and it said it was disabled.

I played slots.

I didn't have any active bonus.

I have forwarded evidence to your email.

Just like to say the casino have said they sent some chargebacks to my account on the 29th Jan but I haven't received them and when I spoke to the fraud department they said it was a lie. So if the casino is genuine why they lie about this.

Thanks for sharing the relevant communication.

Based on the available information, we believe you need to ask for the assistance of your bank. We don't handle complaints related to payment providers.

If you requested chargebacks, you used a tool that makes it impossible for us to assist you further. Please note that requesting a chargeback can be considered fraudulent by online casinos, and we recommend you avoid such practices when it comes to online gambling. We hope similar incidents won't affect you in the future.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.