Malina Casino - プレイヤーが賞金を受け取れずにいます。

I would like to know why the withdrawal has not been completed and I am not receiving any response, only an automated message. With the time required (up to 3 business days) and since this time has passed, I have not received any money and they are not responding to emails.

Ζητάω να μάθω γιατί δεν έχει ολοκληρωθεί η ανάληψη καί δεν λαμβάνω απάντηση καμία μόνο αυτοματοποιημένο μήνυμα Με τό χρόνο πού απαιτείται (έως 3 εργάσιμες) καί αφού έχει περάσει αυτός ο χρόνος δεν έχω λάβει χρήματα καί δεν απαντούν στα email

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Dear basilis1986,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear basilis1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru