Malina Casino - プレイヤーのアカウントは再度閉鎖されました。

I asked the casino to permanently close my account due to gambling addiction on 22.2.2026 and they closed it. A week later on 28.2. they suddenly reopened it without my request and sent me a marketing message which made me lose €800. They don't respond to my messages when I ask for a refund, they just closed my account again.

Pyysin kasinoa sulkemaan tilini lopullisesti peliriippuvuuden takia 22.2.2026 ja he sulkivat sen. Viikkoa myöhemmin 28.2. he avasivat sen yhtäkkiä ilman pyyntöäni uudelleen ja laittoivat markkinointiviestiä, mikä sai minut häviämään 800€. He eivät vastaa viesteihini, kun pyydän hyvitystä, sulkivat nyt vaan taas tilini.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Malina Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please forward your communication with the casino directly to my email at attila.g@casino.guru?
• Additionally, could you please attach a bank statement covering the relevant period as well?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello!

I'm not sure about KYC. I sent the email chain via email. I can post the bank statement tomorrow, as it will only show up then, it only went through today from the balance reservations.

Hei!

En ole varma KYC:sta. Lähetin sähköpostiketjun sähköpostilla. Huomenna voin laittaa tiliotteen, kun se näkyy vasta silloin, mennyt vasta tänään katevarauksista.

I have also sent a picture of the bank statement.

Olen lähettänyt myös kuvan tiliotteesta.

Now they sent a message saying they will compensate me for the €800 I lost. So now I'm waiting for them to pay it.

Nyt he laittoivat viestiä, että korvaavat tuon menettämäni 800€. Odotan nyt siis, että maksavat sen.

Dear Player,

Thank you for your update. Please let me know whether the casino has processed the refund and if we can consider this complaint as resolved. Thank you in advance for your response.

Hello,

Now the casino paid me that amount and it shows in my account. So the matter is settled and I will close the complaint.

Hei,

nyt casino maksoi minulle tuon summan ja se näkyy tililläni. Eli asia kunnossa ja suljen valituksen.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear gamblingproblem92,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila