Malina Casino - プレイヤーの引き出しが遅れています。

I’m filing this complaint regarding MalinaCasino, as I have two pending withdrawals that still haven’t been paid:

The first withdrawal was requested on July 10th, 2025, and as of today, it’s been over two weeks with no payout.

The second withdrawal of €380 was submitted 4 days ago, and that one also remains unpaid.

I’ve contacted their support several times, but I only receive standard, copy-paste responses with no real explanation or resolution. This is incredibly frustrating and disappointing – I’ve always trusted MalinaCasino, but right now I’m left without access to money I urgently need, including to cover rent and basic living expenses.

I’m asking for Casino Guru’s help in getting this resolved. I would greatly appreciate it if you could contact the casino on my behalf or escalate this case. I can provide any documents or verification needed to support my complaint.

Thank you in advance for your help.

best regards

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Did you accumulate your winnings with or without a bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

When was the last time the casino communicated with you regarding the delay in processing your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Have you made any successful withdrawals from this casino before?

Hello Yes

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

No never had to

Did you accumulate your winnings with or without a bonus?

no

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I did all three

When was the last time the casino communicated with you regarding the delay in processing your payments?

yesterday

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear HilfeIstNoetig,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Malina Casino representative to join this conversation and participate in resolving this complaint.

Dear Malina Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear All,

Thank you for reaching out to us.

Player's withdraws have been processed, and the money has been sent from our side.

The funds can take a few more working days to appear in the bank account, however, this is subject to the payment method used and the bank's standards.

If you have any further questions, please let us know.

Best regards,

Malina Casino Team

Dear Malina Casino,

Thank you for your response and the information you have provided.

Dear HilfeIstNoetig,

Could you please confirm receipt of the payment from the casino?

I'll be awaiting your reply.

Dear HilfeIstNoetig,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru