Malina Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal of 200 euros on 01/20, and even though the 3 business days for processing the withdrawal have passed, my withdrawal is still in the initial stage. As I've noticed with other users, the support team consistently provides vague responses without offering a real solution to the problem.

Ho richiesto un prelievo di 200 euro in data 20/01 nonostante siano passati i 3 giorni lavorativi previsti per l'elaborazione del prelievo. Il mio prelievo si trova ancora alla prima fase. Come ho visto per altri utenti l'assistenza da sempre risposte vaghe senza offrire una vera e propria risoluzione del problema .

Dear Samuel333,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Ok I'll be patient for a bit longer. In the meantime I confirm that my account does not require any verification at the moment.

Ok pazienterò ancora in po'. Nel frattempo vi confermo che il mio account non richiede alcuna verifica al momento.

Update: My withdrawal has been completed I'm just waiting for the money to be credited to my card

Aggiornamento: il mio prelievo è stato completato aspetto solo che i soldi mi vengano accreditati sulla carta

Thank you for the update. Have you received the money yet?

Yes thanks for the help, I received my money yesterday

Si grazie per l'aiuto, ho ricevuto i miei soldi ieri

Dear Samuel333,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru