Malina Casino - プレイヤーの撤退が遅れています。

The casino hasn't paid out my 3 orders totaling 400 euros for almost 2 weeks, they are scamming me and don't want to give concrete answers to my questions about the payout.

Casino mi već gotovo 2 tjedna ne isplaćuje moja 3 naloga sa ukupno 400 eura,na upite o isplati muljaju i ne žele dat konkretne odgovore

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good day

I haven't had a payout yet, I'm a relatively new player

They didn't even ask me to verify my account, and payments are being made to them from my account.

I did not accumulate winnings with the help of bonuses

I am sending some correspondence.

Dobar dan

Nisam još imao isplatu,relativno sam novi igrač

Verifikaciju računa me nisu ni tražili,a sa računa mi prolaze uplate prema njima

Dobitke nisam akumulirao uz pomoć bonusa

Šaljem neke prepiske

Thanks for your reply.

Did the casino process your payout since your last post?

Please let me know.

Good afternoon

They paid me two payments and returned the third one to the game.

Now I'm waiting again.

Thanks for your help, I hope everything will be resolved.

Dobar dan

Dvije uplate su mi platili a treću su vratili u igru

Sad ponovo čekam dalje

Hvala na Vašoj pomoći,nadam se sa će se sve riješiti

Dear mehmedmujezinovic,

Thank you very much for the update. We will keep this complaint open until you confirm your remaining withdrawal has been successful. Please keep me informed about any further developments.

It seems that the casino is not helping, they are not paying my deposit again, I think they are a waste of time and nerves for all normal players

I have 2 deposits of 200 and 100 euros on "check".

Thank you very much, mehmedmujezinovic, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mehmedmujezinovic,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi