Malina Casino - プレイヤーの撤退が遅れています。

I deposited €150 over two weeks ago without a bonus and won €2,500. For over two weeks, and today, 11 business days later, I've been waiting for three €500 payouts. Nothing has happened. I contacted the streamer whose link I used to register, but nothing has happened. They told the streamer last Thursday that I would get my money before the weekend, but I still haven't seen anything!

Ich habe vor über 2 wochen 150€ eingezahlt ohne bonus und habe 2500€ gewonnen. Seit über 2 wochen und heute 11 werktagen warte ich auf 3 500€ Auszahlungen. Nichts passiert. Ich habe den Streamer kontaktiert über wessen link ich mich dort regristriert habe aber es passiert überhaupt nichts. Dem streamer haben sie letzten Donnerstag gesagt ich würde mein geld noch vor dem Wochenende bekommen aber ich habe immernoch garnichts gesehen!

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Dear Mats.kge, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Malina casino (https://malinacasino25.com/). Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear Mats.kge,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru