Malina Casino - プレイヤーの撤退が遅れています。

Hello, good afternoon. I've been trying to withdraw my money for 15 days now, and they still haven't given me my €900.

Ola boa tarde ja estou a 15 dias para levantar o meu dinheiro e eles nao me dão os meu 900€

Hello Patricia130,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The amount was accumulated in real money. I spoke to them by message and they said to wait

O valor foi acumular em dinheiro real. Falei com eles por mensagem e eles dizem para esperar

Hello Patricia130,

Please forward a screenshot of the pending withdrawal along with the communication between you and the casino to nikolas.b@casino.guru for further review.

Awaiting you response.

Regards,

Nick

Dear Patricia130,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.