Malina Casino - プレイヤーは引き出し金が没収されるかもしれないと恐れている。

Hello i deposited here around 200€ and then i won 900 and i requested for withdraw..they aprooved me requests after 2 days and now on my bank i can see 2 trasactions pending via NOVAFORGE LTD ( dissolved) and i think this is fraud and they will cancel thet pending transations and take money back...can u help me please

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Malina Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide a date when you requested your withdrawal?
• Have you accumulated your winnings with the help of bonus?
• Have you passed the KYC verification, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear stankovicmarko9136,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina