Malina Casino - 選手の退出手続きが遅延しています。

I requested a withdrawal on April 25, 2026, and it has been pending ever since, but officially nothing has happened. I made a withdrawal two years ago, which was in my account within 48 hours (a smaller amount of €200). I don't understand why I'm being strung along for so long.

Am 25.04.2026 Auszahlung beantragt befindet sich seit dem in Beantragung und es passiert einfach offiziell gar nichts. Vor 2 Jahren schon eine Auszahlung getätigt die war inner halb 48 Stunden auf dem Konto (kleinerer Betrag 200€) verstehe nicht wieso ich so lange hingehalten werde

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Leon445,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila