Malina Casino - 選手の退出手続きが遅延しています。

I made withdrawal of 44$ over one month with malina , since then it has been pending. I have reached out to them several occasions and they promised me that my withdrawal will land sooner but it is now almost a month for withdrawal that is supposed to be latest three day to receive to my wallet according to them.

Please help me to know why are they delaying my withdrawal

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika