Marathonbet Casino - プレイヤーの賞金は没収されました。

Hello,

I would like to file a complaint against Marathonbet regarding unfair confiscation of my winnings.

Here is the timeline of events:

I registered and used my Marathonbet account normally.

I deposited cryptocurrency several times and the bookmaker/casino accepted all deposits without any issues.

I mainly played casino games and slots on the website and accumulated approximately $155 in winnings.

When I requested a withdrawal, Marathonbet started a full KYC/AML verification process.

I provided all requested documents:

passport pages,

identity verification,

cryptocurrency wallet screenshots,

transaction history,

proof of wallet ownership.

During verification, Marathonbet informed me that there was an older account connected to my personal data. However, this old account was created around 10 years ago. My current account was registered on the Mbet platform, and I genuinely believed it was a separate website/company because the platform and interface are very different from the old Marathonbet website I used many years ago.

Marathonbet explicitly informed me that they would allow me to continue using my current account and that only the old account would be closed. After this confirmation, they continued the verification process and continued treating my current account as valid.

However, after I completed all requested verification steps, Marathonbet suddenly changed their position and informed me that:

my account would be closed,

and all bets/game results would be recalculated with odds 1.00.

As a result, my winnings were confiscated and only the remaining balance was returned.

I believe this is unfair because:

Marathonbet already reviewed the account situation and explicitly allowed me to use the current account.

They accepted my deposits and continued allowing gameplay after this review.

They only confiscated winnings after I accumulated profit.

If the account was not acceptable, they should have closed it BEFORE accepting deposits and gameplay.

I have screenshots and emails confirming:

the verification process,

their message allowing the current account,

and the later confiscation decision.

I kindly ask Casino Guru to review this case.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Marathonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me your communication with the casino regarding the old account?
• What games did you play to accumulate your winnings? (slots, live games, betting on sports)
• Could you please send the communication with the casino regarding the accusations against you and the justification for the confiscation of your balance? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas