MelBet Casino - プレイヤーのアカウントは停止され、残高は凍結されています。

Hello,

My Melbet account (Account ID: 1573046511 ]) has been suspended, and my balance of [17.790 usdt] has been frozen.

I am fully willing to cooperate with standard KYC (Know Your Customer) procedures. However, the casino is intentionally stalling the process by demanding an extreme and unreasonable list of documents. They are asking for notarized copies of my passport, sworn translations of basic documents, and hand-written English declarations regarding my Source of Wealth, Source of Funds, and PEP status.

I have already provided clear, readable, and valid identification ,but they are using these extreme "notarization and sworn translation" rules purely as an excuse to confiscate my funds and delay the payout indefinitely. These demands go far beyond standard industry KYC practices and are designed to be impossible or financially illogical for the player to fulfill.

I request the intervention of your platform. I am a legitimate player, and I simply want my account verified under reasonable, standard industry guidelines so I can withdraw my funds.

Thank you.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila