MelBet Casino - プレイヤーの出金が遅延し、アカウントの機能がブロックされます。

I have this transaction #4945641397 to withdraw 600 PHP and after waiting for several hours, I inquired on customer support chat then I received this message from customer support:

"I`m sorry, but there was an issue with your payment 🙁

To resolve it, you need to submit a request on the website or mobile version."

after that, I followed the instructions and wasn't able to complete the payment query because that contact number is locked to 6 digits, and I wasn't able to put my 11 digit contact number.

All I want is to withdraw that money on account, and play some other time again.

now, the deposit & withdraw tab are blocked/unable to use.

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Dear nems37,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Have you reached out to customer support about the problem? Please share your communication with the casino. You can post screenshots here or sent them to jean.s@casino.guru.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean