MelBet Casino - 選手の退会手続きは3ヶ月延期されました。

I am ([redacted] Melbet ID) submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.

I requested the withdrawal through a Melbet cash agent ("Badulla, Hidagoda 24/7"), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.

This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.

During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.

I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.

Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.

I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.

I can provide:

Certified bank statements

Email communication history

Screenshots and supporting evidence

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Dear Yugandare,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Is your account fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Have you made any successful withdrawals before with the cash agent?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean