Miami Club Casino - プレイヤーの撤退が遅れています。

Played the free spins. Beat the wager. Made and played the deposit. The code said it had an mco of 150. Tried to withdraw. They denied it, adjusted my account to 100, and gave me some excuse. Ever since then hen I try to withdraw it says insufficient funds. There's 100. The minimum for for btc is 100. I never had an issue until they adjusted my account. All support does is tell me to clear my cache. I've tried to withdraw from a double digit a oubt of different devices all having the same result. I want my money. It's been months

Dear Alynn90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process at the casino.

To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• Have you had any prior successful withdrawals from this casino with the same payment method?
• Have you tried requesting a withdrawal via an alternative payment method?
• Could you please post a screenshot of the message you see when you try to withdraw here in this thread?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Its funny how theyve spent the past month and a half saying this error was on my end and how i need to delete my history, cache, etc, try a different browser, try a different device and i did all of those things and none of them worked obvioisly but as soon as i got you guys involved within a day im able to file my withdrawal 🤔 Not a single apology though or even an explanation for that matter. Furthermore, I want my transaction pushed through tomorrow though. I shouldnt have to wait another weekend for them to pay me because its pretty evident this wasnt my fault. I deserve my winnings. Ive been needing them for some time now. I should be exempt from their 48 hour wait period, especially for a crypto transaction.

Thank you for your reply, Alynn90. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Alynn90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Paid

Dear Alynn90,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru