MilkyWay Casino - プレイヤーの賞金は没収されました。

If you use the high roller bonus and increase your balance to approximately €4400 before requesting a withdrawal,

I was asked to verify my identity, so I submitted everything.

However, after a while, my balance was forfeited for violating the terms of service. While the deposited funds were returned, I'm not satisfied with the outcome.

I'd like you to investigate what this means.

ハイローラーボーナスを利用し、残高を約€4400まで増やして出金申請すると、

本人確認を求められたのですべて提出。

しかししばらくすると利用規約違反で残高没収。入金分は返ってきたが納得できない。

どういうことか調べてほしい

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the high roller bonus you activated and played with?
• What games did you play while your bonus was active?
• Could you kindly forward me the email you received from the casino after your winnings were forfeited at veronika.f@casino.guru?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

- The bonus is only visible when logged in, and my account is blocked, so I can't send a screenshot.

I played slots.

・Sent. Please check.

No, it was my first withdrawal request.

I was asked for KYC (Know Your Customer) verification, so I sent it to the casino.

・ログインしないと見えないボーナスで、アカウントがブロックされていて、スクリーンショットを送れません。

・私がプレイしたのはスロットです。

・送信しました。確認してください。

・いいえ、初めての出金申請でした

・KYCを求められたのでカジノに送りました。

Thank you for your response and for forwarding the email from the casino.

Based on the message you received, it appears that the casino closed your account due to an alleged breach of their multiple accounts policy. Please allow me to ask you a few additional questions to clarify the situation:

• Is there any chance that someone from your household, or someone using the same IP address, has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your actual location while accessing the casino website?
• Could you please specify which documents you submitted to the casino for the verification of your account?