MisterXvip Casino - 決済が遅延しているとのクレームがあります。

I've already requested a withdrawal from Mr Bet twice. First it says the withdrawal is being transferred, then it gets cancelled. This has been going on for two weeks. There are always different reasons – Mr Bet isn't even an option to select. This is definitely the last time I'll ever play at an online casino – everything is too complicated and takes forever. A bank transfer is enough, no need to send a donkey, thank you.

Ich habe schon zwei mal eine Auszahlung bei Mr Bet beantragt. Erst heisst es Auszahlung transferiert dann wird es abgebrochen. Geht schon seit zwei Wochen so. Immer sind es andere Gründe - das Casino Mr Bet ist nicht mal auswählbar. Es ist das letzt mal definitiv das ich online Casino spiele- viele zu umständlich alles und dauert 1000 Jahre. Überweisung reicht, nicht Esel senden, Danke

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Dear Dr_XoX,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Dr_XoX,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Dr_XoX,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru