Mobilebet Casino - プレイヤーの引き出しが遅れ、アカウントの問題が続いています。

Hello,

I would like to file a complaint about MobileBet, which has been holding my withdrawal since October 23, 2025, so it has been over a month. The same problem occurred on their sister site, ComeOn, but after many tries my documents were accepted there. The problem was that the documents were not accepted, even though they fully met the requirements.

The same problem exists here, even though I sent them exactly the same documents that were accepted by ComeOn, and they rejected them without any reason. Their live support is AI-based, but it cannot find the reason for the rejection, and there is no live support. I don't understand, I am really tired of this site's suspicious behavior. They reject everything without any feedback, and it is very difficult to contact their real representative.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the documents you sent to the casino for verification? My email address is [email protected].
• Have you made sure that all your photographs are high quality, the textual information is clearly readable, and that the documents were sent in the correct format?
• Have any of your documents been approved?
• Have you tried submitting different types of documents as your proof of address? If so, which documents did you provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

Only my Driver License photos were approved, anything else additional rejected.

Yes, all details were visible, I sent them different selfies.

Today after I resent the same phots they closed my account and seized/stole 1205€ ( 927€ my own deposit )

Thank you for the updates. Could you please clarify a few points so we can better understand your situation:

• Do you have any evidence that the amount mentioned by MobileBet Casino support actually belongs to a different casino, and not MobileBet?
• Can you provide any screenshots or emails confirming the amount you attempted to withdraw specifically from MobileBet Casino, or from ComeOn Casino?
• Have you contacted ComeOn Casino’s customer support regarding this issue as well?

Kindly forward me all the evidence supporting your case at [email protected]. Thank you for your cooperation.