MonsterWin Casino - プレイヤーの出金が遅れている。

Hi, I'm also having problems with my withdrawal at Monsterwin Casino. I had to make two withdrawals of €500 each (daily limit €500) – on February 15th and 16th. Since then, when I inquire (via chat or email), I'm told that it sometimes takes longer, but I shouldn't worry... which is quite frustrating after 14 days. I wasn't asked for any verification or anything else... please help me!

Hi, ich hab leider auch im Monsterwin Casino Probleme mit meiner Auszahlung. Hier musste ich 2 Auszahlung über je 500 Euro tätigen (Tageslimit 500 Euro) - am 15 und 16.2. Seit dem werde ich nach Nachfrage (Chat oder Mail) damit vertröstet, dass es manchmal länger dauert, ich mir aber keine Sorgen machen muss...was nach mittlerweile 14 tagen etwas frustrierend ist. Ich wurde weder nach irgendwelchen Verifizierungen gefragt noch sonst etwas...bitte helfen sie mir!

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Dear MJ306,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear MJ306,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately not - both payouts (500 euros each) are still pending...no verification or anything like that was requested...but simply, when asked, "don't worry, blah blah".

leider nein - beide Auszahlung (jeweils 500 Euro) sind nach wie vor Schwebend...es wurde auch keine Verifizierung oder so angefordert...sondern einfach auf Nachfrage "machen sie sich keine Sorgen blabla"

Hi Karla,

Positive feedback – payment was processed today. Thank you for your efforts!

hi Karla,

postives Feedback - Auszahlung wurde heute durchgeführt. Danke für euren Einsatz!

Dear MJ306,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru