MonsterWin Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal of 100,000 HUF from MonsterWin Casino 19 days ago, and I still have not received the funds.

All identity verification (KYC) steps were completed well before submitting the withdrawal. Since then, I have contacted customer support multiple times, but have received nothing except generic template responses such as: "Your case has been forwarded to the relevant department and will be looked into with priority."

However, after 19 days, my withdrawal request has not even been processed, and there is no sign that they have taken any concrete action. This is not only disappointing, but clearly in violation of their advertised payout timelines and responsible gaming practices.

I am submitting this complaint to formally request that MonsterWin Casino immediately processes my withdrawal or provides a clear explanation, backed by evidence, of why it is still being withheld.

Thank you for your help and support.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

What types of games did you play?

Have you selected the same payment method for your withdrawal as you used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dani89,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika