MostBet Casino - プレイヤーのアカウントがブロックされました。

hello good

The casino has blocked the account, I have sent all the documents and it does not have customer service and it has an email and a casino in Morocco and I wanted to know if it is serious because when I connect it sends me to another page:

https://wfc02ccbyzmb.com/ [Removed by Casino.Guru admin]

my id /

id *******

and the account is blocked

buenas

el casino ha bloqueado la cuenta he enviado todos los documentos y no tiene servicio atencion al cliente y tiene un email y un casino en marruecos y queria saber si es serio porque al connectarnme me envia a una otra pagina :

https://wfc02ccbyzmb.com/ [Removed by Casino.Guru admin]

my id /

id *******

y la cuenta esta bloqueadda

Dear roubbas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Do I understand correctly you are unable to reach the website https://mostbet.com/ ?
• Could you please send me the confirmation you received when creating a player's account in the casino? Forward it to my email [email protected] or share a screenshot here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you contacted the casino via email? Have you received any response?

Please forward your attempts to discuss the issue with the casino to my email at [email protected]

Dear roubbas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.