MostBet Casino - プレイヤーの撤退が遅れています。

On April 22, 2025, I submitted a withdrawal request in the amount of 98,000 soms from Mostbet account ID 233845044 (transaction number 106488646).

All verification procedures have been completed. All documents have been sent.

According to the site's regulations, the payment must be made within 72 hours, but more than 5 days have passed and the funds have not arrived.

The support service responds with template messages without specific deadlines or a real solution to the issue.

Please assist in the forced collection of debt from this casino. I am ready to provide additional evidence and correspondence.

22 апреля 2025 года я оформил заявку на вывод средств в размере 98 000 сом с аккаунта Mostbet ID 233845044 (номер транзакции 106488646).

Все процедуры верификации были пройдены. Все документы были отправлены.

По регламенту сайта выплата должна быть произведена в течение 72 часов, однако на сегодняшний день прошло уже более 5 дней, а средства так и не поступили.

Служба поддержки отвечает шаблонными сообщениями без конкретных сроков и реального решения вопроса.

Прошу оказать содействие в принудительном взыскании задолженности с данного казино. Готов предоставить дополнительные подтверждения и переписку.

Dear Nursixan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Veronika,

Thank you for your reply.

However, my withdrawal has not been processed for more than 6 days already, and the attitude of the support team is quite unsatisfactory. Each time I contact them, they provide templated excuses without any real updates or progress.

I understand that delays can happen, but the constant lack of clear information and genuine assistance is concerning.

I will wait until the 14-day period as advised, but I hope that this situation will not require further escalation.

Thank you for your understanding.

Best regards,

Nursixan

Subject: Follow-up — 9 Days Without Withdrawal (No. 106488646)

Hello Veronika,

I’m reaching out to you again regarding my withdrawal request. Since April 22, 2025 (it’s been 9 days), transaction No. 106488646 for the amount of 98,000 KGS is still stuck with the status "In progress."

My ID: 233845044

Card number: 4021 83••••9435

Payment method: credit_card

Request date: 22.04.2025

Time: 17:13

You were the only person who actually responded previously, and I appreciate that. Unfortunately, the support team has gone completely silent, and no one is giving me any clear information.

I kindly ask you to please take this matter under your personal control.

It feels like the technical department is ignoring players, and 9 days is far beyond acceptable. This kind of delay seriously affects trust in your platform.

Please give a clear answer: why is there such a delay, and when will the withdrawal be processed?

Best regards,

Nur

Thank you for sharing your feedback. I understand how frustrating it can be to wait for a resolution, and I truly appreciate your patience so far.

As I mentioned in my previous response, however, according to our policies, we recommend allowing up to 14 days for your winnings to appear in your bank account. This timeframe accounts for potential processing delays on the casino's or payment provider's side.

We’ll continue to monitor your case and follow up if needed. Thank you again for your understanding.

Subject: Follow-up: 13 Days Without Withdrawal (Mostbet)

Dear Veronika,

I am writing to you again regarding my withdrawal request from Mostbet. As of today, it has been 13 full days, and the funds have still not been credited to my account.

Today is actually my birthday, and I was truly hoping that at least on this day Mostbet would fulfill its obligations. Unfortunately, I continue to receive only generic, template responses from support with no clarity or resolution.

This prolonged delay is very frustrating, especially considering that all verifications were completed and there are no violations on my account.

I kindly ask for Casino Guru’s assistance in escalating this issue with Mostbet. It would mean a lot to me if this situation could finally be resolved — especially today.

Thank you so much for your understanding and support.

Best regards,

Nursixan

User ID: 233845044

Withdrawal request date: April 22, 2025

Transaction #: 106488646

Amount: 98,000 KGS

Thank you for keeping me updated, and happy belated birthday!

To better understand your situation, could you please clarify the following:

• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?

Looking forward to your reply.

Hello, Veronica.

Thank you for your congratulations and prompt response.

I answer your questions:

Yes, I have successfully withdrawn funds from this casino before.

The winnings were accumulated without using bonuses - these were exclusively personal funds.

I played slots from providers Pragmatic Play and Spinomenal, mainly games like Gates of Olympus and Demi Gods II.

I ask you to expedite the consideration of my application, since more than 14 days have passed since the request.

Sincerely,

Nursixan

Здравствуйте, Вероника.

Благодарю за поздравление и оперативный ответ.

Отвечаю на ваши вопросы:

Да, ранее я уже успешно выводил средства с этого казино.

Выигрыш накоплен без использования бонусов — это были исключительно собственные средства.

Я играл в слоты от провайдеров Pragmatic Play и Spinomenal, в основном в игры типа Gates of Olympus и Demi Gods II.

Прошу вас ускорить рассмотрение моей заявки, так как с момента запроса прошло уже более 14 дней.

С уважением,

Nursixan

Thank you very much, Nursixan, for providing all the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nursixan,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the MostBet Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Nursixan can expect his withdrawal to be processed?

Hello, Dear Nursixan and Casino Guru!

We are sorry that you have a negative impression of our service. We do our best to help our customers and understand any situation. 

We have checked the information - the withdrawal request was in long processing at the provider. The withdrawal was sent to your bank details.

Please confirm that the complaint has been resolved.

Have a nice day!

Best regards, Mostbet.

Dear MostBet Casino representative,

thank you very much for the update. I hope the issue can be marked as resolved in the near future.

Dear Nursixan,

can you confirm whether you have received your funds?

Hello.

I want to confirm that the problem with the withdrawal of funds in the Mostbet casino has been successfully resolved. I received my money, and I have no more complaints about the platform.

Thank you for your attention and support.

Sincerely,

Nur

Здравствуйте.

Хочу подтвердить, что проблема с выводом средств в казино Mostbet успешно решена. Я получил свои деньги, и претензий к платформе больше не имею.

Благодарю за внимание и поддержку.

С уважением,

Нур

Dear Nursixan,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at MostBet Casino for their response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru