MostBet Casino - 技術的なエラーにより、プレイヤーの出金はブロックされました。

Hello, 

I am filing a complaint against Mostbet Casino because they are blocking my withdrawal capability due to a technical error on their side, and their support is completely ignoring the issue.

This issue has been ongoing since May 18th. For the last few days, I have been trying to complete my profile verification by verifying my phone number. However, the system is completely broken. When I click the verification button, nothing happens – no SMS or call is received. 

I opened the developer console (F12) on my PC to inspect the issue, and the system shows a hard server-side error: HTTP 429 (Too Many Requests) for the send-code.json file. This means Mostbet's server has rate-limited my account/IP, completely preventing the verification script from working.

I contacted their Telegram support. At first, they gave me generic responses (change browser to Chrome, etc.), but after I provided full visual proof and screenshots of the F12 developer console errors, they admitted it was a technical failure. On May 21st, the support representative confirmed that my case was forwarded to the technical department and promised that a ticket number and email response would be sent within a few hours. 

It has been over 24 hours since that promise, and I have received absolutely no response, no ticket ID, and no email (I have also checked my spam folder). My funds (2589 PLN) remain trapped because of a technical glitch that the casino refuses to resolve manually. I have all the documents ready for manual verification (ID photos, selfie, deposit proofs), but the casino keeps me in an endless loop of unhelpful support.

I kindly ask Casino Guru to mediate this issue and request Mostbet to either fix their server rate-limit or verify my phone number/account manually so I can proceed with my withdrawal of 2589 PLN.

My MOSTBET id 277282700

Thank you.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account verified, besides the missing phone verification?
• Have you tried to initiate the verification from a different device?
• Have you achieved your winnings with the help of a bonus?
• Further evidence can be shared with me via email at tomas@casino.guru, and screenshots can be posted here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas