Mr. O Casino - 当該プレイヤーは出金が遅れていると考えています。

I am have 3 more screenshots. I went back and read there policy's. It never states anywhere about over a $10 bet. Which is funny because when I bet it's always less than $1 it shows. I usually bet between $.25-$.88. I won on free play from a email. I was having a great couple of hours playing and then I won $703.22.. I went to withdrawal $700 and they denied it stating I was in the wrong. I have provided most of screenshots. It wouldn't let me download all. Also they took all my winnings and denied it. So my account is now $0.

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Dear crazymomma82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear crazymomma82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear crazymomma82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello I have never received my winnings In fact they took my winnings I provided screenshots of proof from the customer service representative stating that they was taking away my winning's Thank you very much for your time this matter is still not settled

Dear crazymomma82, thank you for your response. Could you please confirm whether you have access to your bet history? If so, could you please share your bet history for the relevant period?

Send emails to [email protected], or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear crazymomma82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru