The player from Germany faced difficulties with the verification process after winning a significant amount. Despite completing several verification steps, including submitting various documents, his attempts to verify his bank card were repeatedly rejected. He experienced ongoing communication issues with the casino and was frustrated by the prolonged process, as it affected his ability to access his winnings. The issue was resolved after the Complaints Team intervened, facilitating communication with the casino, which ultimately led to the successful verification of his account and the release of his winnings.
ドイツ出身のプレイヤーは、多額の賞金を獲得した後、本人確認手続きで問題に直面しました。様々な書類の提出を含む複数の本人確認手続きを完了したにもかかわらず、銀行カードの本人確認は繰り返し拒否されました。カジノとのコミュニケーションに問題が絶えず発生し、長時間にわたる手続きによって賞金にアクセスできないことに苛立ちを感じていました。苦情対応チームが介入し、カジノとのコミュニケーションを円滑にすることで、最終的にアカウントの本人確認が完了し、賞金を受け取ることができました。