Mr Bet Casino - プレイヤーのアカウント確認が遅れています。

I've been trying to verify my account with Mr.Bet since June 3rd (over three months). Unfortunately, my documents keep getting rejected without any clear explanation—simply stating that they don't meet the "standards," even though they demonstrably do.

I've already uploaded numerous documents and even received a message saying the maximum number had been reached and I needed to contact support. Support simply reactivated the upload function but didn't help me with the content.

Even a newly issued official document from my agency was rejected without any comprehensible explanation. I'm at a loss and am urgently asking for help, as I'm not making any progress with support.

Seit dem 03.06. (also seit über drei Monaten) versuche ich, mein Konto bei Mr.Bet zu verifizieren. Leider werden meine Dokumente immer wieder abgelehnt, ohne dass mir genaue Gründe genannt werden – lediglich der Hinweis, dass sie nicht den „Standards" entsprechen, obwohl dies nachweislich der Fall ist.

Ich habe bereits zahlreiche Dokumente hochgeladen und erhielt zwischenzeitlich sogar die Meldung, dass die maximale Anzahl erreicht sei und ich mich an den Support wenden müsse. Der Support hat daraufhin lediglich die Upload-Funktion wieder freigeschaltet, mir jedoch inhaltlich nicht weitergeholfen.

Sogar ein neu ausgestelltes offizielles Dokument von meiner Behörde wurde ohne nachvollziehbare Begründung abgelehnt. Ich weiß inzwischen nicht mehr weiter und bitte dringend um Hilfe, da ich mit dem Support nicht vorankomme.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share the most recent photo that the casino rejected? Send it to my email for review.
• Other than a photo of your ID, were any of your documents approved? Which ones?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue, as evidence that you attempted to resolve the issue with them? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear Jeff47,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru