Mr Bet Casino - プレイヤーの入金処理が遅延しており、返金されていません。

subject: $50 Interac deposit received by merchant but neither credited nor refunded

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Full Description

On May 7, 2026, I made a 50 CAD deposit via Interac e-Transfer to Mr.Bet.

After completing the transaction, I received confirmation from the payment processor that:

• the transfer was successfully received
• the merchant was notified to complete the transaction

However, the funds were never credited to my casino account.

I contacted Mr.Bet support, and they informed me that:

• the deposit was rejected due to a monthly deposit limit

While this explains why the funds were not credited, it does not explain why the funds were not returned.

Payment Details (for moderator verification)

Amount: 50 CAD

Date: May 7, 2026 (03:10 UTC)

Transaction ID: [redacted]

Interac Reference Number: [redacted]

Payment Method: Interac e-Transfer

Processor: Loonio

Payment Provider Confirmation

I contacted the payment processor (Loonio), who confirmed that:

the transaction was successfully processed and completed

the funds were transferred to the merchant’s receiving institution

the funds are no longer held on their side

Current Situation

• Funds were debited from my bank account
• Funds were successfully delivered to the merchant
• Funds are not in my casino account
• Funds were not returned

The casino continues to claim the deposit was rejected but has not provided:

• proof of refund
• refund transaction reference
• confirmation of return to the original payment source
• Problem

This situation creates a contradiction:

• the payment processor confirms the merchant received the funds
• the merchant claims the deposit was rejected

Despite this, no refund has been issued.

What I Expect

I request that the casino:

refund the 50 CAD immediately

Additional Notes

The issue has been ongoing since May 7, 2026, with no resolution.

The repeated requests from the casino for additional documents appear unnecessary, as:

1. the transaction is fully traceable
2. the payment processor has already confirmed successful settlement
3. This suggests a possible internal reconciliation issue on the merchant’s side.

Conclusion

The funds were successfully transferred, but neither credited nor returned.

I kindly request Casino.Guru’s assistance in resolving this matter.

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Dear petitgamer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Jean